XMAS RETURNS

We are offering extended Christmas returns until MONDAY JANUARY 9TH.

SHIPPING AND RETURNS

Please send any issues or queries by email to contact@bhpoloclub.co.uk. Order queries cannot be answered by our social channels. Unless there are unexpected issues all orders are dispatched within 24 hours during Mon-Fri subject to payment and stock availability.

POSTAGE & PACKING CHARGES

All UK orders are shipped via DPD so you will receive delivery details through our system. 

GB MAINLAND - FREE SHIPPING ON ALL ORDERS OVER £120. Standard Delivery £4.95.

NORTHERN IRELAND - FREE SHIPPING ON ALL ORDERS OVER £120. Standard Delivery £9.95.

INTERNATIONAL DELIVERY - Standard Delivery £9.95. All duties and taxes are the responsibility of the receiver.

RETURNS & EXCHANGES

You can return any unwanted items back to us within 21 DAYS of receiving your order.

ALL RETURNS NEED TO BE SENT BACK UNUSED IN THEIR ORIGINAL UNDAMAGED CONDITION COMPLETE WITH TAGS AND ORIGINAL PACKAGING.

BEVERLY HILLS POLO CLUB will refund the cost of your initial shipping if you are requesting a refund and will post any exchanges out free of charge. If your exchange request is not in stock the warehouse will refund your purchase automatically.

BEVERLY HILLS POLO CLUB is not responsible for the cost of your return shipping. If you receive the wrong item or your item is faulty please contact us and we will provide you with a free return shipping label.

BEVERLY HILLS POLO CLUB cannot accept responsibility for any packages lost in transit so for you own security we recommend using a signed for service. Please keep a record of your tracking number in case of issues.

Depending on the size of the package Royal Mail can be expensive so we recommend trying a comparison site like this if required: https://www.parcel2go.com/

YOU MUST INCLUDE A COMPLETED RETURN | EXCHANGE FORM WITH YOUR PARCEL OR WE WILL NOT BE ABLE TO PROCESS IT. 

If you cannot find this form with your delivery or have thrown it away please contact as at contact@bhpoloclub.co.uk for a replacement.

Alternatively please return your parcel to the address below and follow the instructions given:

TDW LOGISTICS - FAO BEVERLY HILLS POLO CLUB
UNIT 1 HAWKWELL GREEN
CINDERFORD
GL14 3JJ

Please include CLEARLY WRITTEN details of your NAME, ORDER NUMBER and EXCHANGE / REFUND REQUEST or the warehouse will not know what to do when your parcel arrives. If you do not know any of these details please contact us at contact@bhpoloclub.co.uk and we will provide you with the necessary information.

All refunds and exchanges should be processed by the warehouse within 3 working days of receipt. Depending on your payment method funds can then take up to 5 working days to get returned onto your statement.

If your payment was made using a Credit Card then you should expect to receive your Refund on the same card.

ATTEMPTED DELIVERIES

If delivery is attempted and your parcel is returned to us we cannot refund you until the products have been returned by the courier. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned and forward your new tracking number.

LOST PARCELS

WE MUST BE INFORMED OF PARCELS NOT ARRIVING WITHIN 14 DAYS FROM THE DATE OF DISPATCH. Beyond this date we will not be able to raise an investigation with DPD or issue a refund. Refunds or replacements will only be issued if the parcel is deemed lost in transit by the relevant delivery company after their internal investigation. For DPD this is 6 working days.

MISSING OR DAMAGED PRODUCTS

Every item sold through BCPOLOCLUB.CO.UK is sold in good faith. However if the product is damaged or items are missing from your order on receipt we must be informed within 14 days from the date of dispatch.  Beyond this date we will not be able to raise an investigation and issue a refund or replacement.

We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on contact@bcpoloclub.co.uk and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, once the fault is verified by us our only obligation will be either:

• to replace any Products that are damaged or defective; or

• to refund to you the amount paid by you for the product in question.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Any fault need to be verifed by us either through the return of the item at our expense or at our discretion photographic evidence of the fault.

We will not be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you notify us about under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these conditions.